Contact the Carer's Allowance Unit

Get information on Carer’s Allowance and how to make a claim.

This guide is also available in Welsh (Cymraeg).

Carer’s Allowance overpayments

You do not currently need to contact the Carers Allowance Unit if you think you’ve been affected by the Independent Review of Carer’s Allowance Overpayments.

Information about how overpayments will be reassessed will be published in early 2026. In most cases, DWP will contact you if you’ve been affected.

General enquiries

Telephone: 0800 731 0297
Relay UK (if you cannot hear or speak on the phone): 18001 then 0800 731 0297
British Sign Language (BSL) video relay service if you’re on a computer - find out how to use the service on mobile or tablet
Monday to Friday, 8am to 6pm
Find out about call charges

You can also write to:

Freepost DWP Carers Allowance Unit

Do not write anything except the freepost address on the envelope. You do not need a postcode or a stamp.

You can find out more about Carer’s Allowance, or report changes in circumstance if you already receive it.